html {
    scroll-behavior: smooth;
}

:root {
    --ss-red: #c5050c;
    --ss-red-dark: #a0040a;
    --ss-page-bg: #c9eef5;
    --ss-card-bg: #f0f0f0;
    --ss-card-border: #e0e0e0;
    --ss-form-bg: #F7F7F7;
    --ss-white: #ffffff;
    --ss-text: #000000;
    --ss-text-dark: #000000;
    --ss-text-muted: #333333;
    --ss-border: #CCCCCC;
    --ss-placeholder: #A0A0A0;
    --ss-star: #eab308;
    --ss-section-white: #ffffff;
    --ss-section-alt: #E0F4F7;
    --ss-btn-primary-bg: #000000;
    --ss-btn-primary-text: #ffffff;
}

body {
    font-family: poppins-semibold, poppins, sans-serif;
    font-weight: 600;
    background-color: var(--ss-page-bg);
    color: var(--ss-text);
    font-size: 1rem;
    line-height: 1.6;
    margin: 0;
    min-height: 100vh;
}
 
.help-container {
    max-width: 1320px;
    margin-left: auto;
    margin-right: auto;
    padding-left: 1rem;
    padding-right: 1rem;
}
 
.help-support-bar {
    width: 100%;
    background: var(--ss-text-dark);
    color: var(--ss-white);
    padding: 0.5rem 0;
    font-size: 0.875rem;
    font-weight: 500;
    text-align: center;
}

.help-support-bar a {
    color: var(--ss-white);
    text-decoration: underline;
}

.help-support-bar a:hover {
    color: #e0e0e0;
}
 
.help-banner {
    width: 100%;
    background: #c5050c;
    color: var(--ss-white);
    text-align: center;
    padding: 1rem 1rem;
    line-height: 1em;
    font-size: 20px;
    font-weight: 600;
}

.help-banner a {
    color: var(--ss-white);
    text-decoration: underline;
}

.help-banner-mobile {
    display: none;
}
 
.help-header {
    width: 100%; 
    padding: 1.7rem 0; 
}

.help-header-inner {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    justify-content: space-between;
    gap: 1rem;
}

.help-header-right {
    display: flex;
    align-items: center;
    gap: 0.75rem;
    margin-left: auto;
}

@media (max-width: 767px) {
    .help-banner-desktop {
        display: none;
    }
    .help-banner-mobile {
        display: block;
    }
    .help-header-inner {
        flex-direction: row;
        align-items: center;
        justify-content: space-between;
    }
    .help-header-right {
        margin-left: auto;
        gap: 0.5rem;
    }
    .help-header {
        padding-bottom: 2.25rem;
    }
    .btn-become-customer {
        flex-shrink: 0;
    }
}

.help-header-brand {
    display: flex;
    align-items: center;
    gap: 0.75rem;
}

.help-header-brand .brand-wrap {
    display: flex;
    flex-direction: column;
    align-items: flex-start;
    text-align: left;
}

.help-header .brand {
    font-family: poppins-semibold, poppins, sans-serif;
    font-weight: 700;
    font-size: 20px;
    color: var(--ss-red);
    letter-spacing: 0.02em;
    line-height: 1em;
}

.help-header .tagline {
    font-family: poppins-semibold, poppins, sans-serif;
    font-size: 24px;
    font-weight: 600;
    color: var(--ss-text-dark); 
}


.btn-become-customer {
    background: #e0f2f6;
    color: var(--ss-btn-primary-bg);
    border: 2px solid var(--ss-btn-primary-bg);
    padding: 12px 24px;
    border-radius: 8px;
    text-decoration: none;
    display: inline-block;
    font-size: 18px;
    font-weight: 700;
}

@keyframes help-btn-pulse-motion {
    0% {
        transform: scale(1);
    }
    1% {
        transform: scale(1.06);
    }
    2% {
        transform: scale(1);
    }
    2.01%, 91% {
        transform: scale(1);
    }
    94% {
        transform: scale(1.06);
    }
    97% {
        transform: scale(1);
    }
    100% {
        transform: scale(1);
    }
}

@media (prefers-reduced-motion: no-preference) {
    .btn-become-customer {
        animation: help-btn-pulse-motion 4000ms linear infinite;
    }
}

.btn-become-customer:hover {
    background:rgb(4, 194, 75);
    color: white;
    border-color: var(--ss-btn-primary-bg);
}

.help-hero-inline {
    text-align: left;
    min-height: 200px;
    display: flex;
    flex-direction: column;
    justify-content: center;
    max-width: 100%;
    margin: 0;
    padding-top: 2.5rem;
}

.help-hero-inline h1 {
    font-family: poppins-semibold, poppins, sans-serif;
    font-size: 42px;
    font-weight: 700;
    color: #000;
    margin-bottom: 1rem;
    line-height: 1.25;
    max-width: 60%;
}

.help-hero-inline .hero-rotate-word-wrap {
    display: inline-block;
    height: 1.35em;
    line-height: 1;
    overflow: hidden;
    vertical-align: middle;
    margin: 0 0.08em;
}

.help-hero-inline .hero-rotate-word-inner {
    display: flex;
    flex-direction: column;
    gap: 0.35em;
    height: 5.1em;
    transition: transform 0.55s ease-out;
}

.help-hero-inline .hero-rotate-word-item {
    height: 1.35em;
    display: flex;
    align-items: center;
    justify-content: flex-start;
    flex-shrink: 0;
}

.help-hero-inline .hero-rotate-word {
    display: inline-block;
    min-width: 9ch;
    text-align: center;
    background: #000;
    color: #A3D9F6;
    font-size: 0.85em;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.02em;
    padding: 0.2em 0.55em;
    border-radius: 9999px;
    vertical-align: middle;
    box-sizing: border-box;
}

.help-hero-inline .subtext {
    font-size: 20px;
    font-weight: 400;
    color: #000;
    margin: 0;
    line-height: 1.4em;
    max-width: 72%;
}

.help-form-area {
    width: 100%;
    padding-bottom: 4rem;
    background: #c9eef5;
}

.help-form-card-wrap {
    width: 100%;
    margin-bottom: 3rem;
    margin-top: 3rem;
}

.help-form-area .form-card {
    background: #c9eef5;
    border-radius: 12px;
    border: 2px solid #b4d6dc;
    box-shadow: none;
    width: 90%;
    margin: 0;
    padding: 3.5rem 3rem 4rem;
    text-align: left;
}

.help-gate-step {
    text-align: left;
}

.help-gate-question {
    font-family: poppins-semibold, poppins, sans-serif;
    font-size: 1.25rem;
    font-weight: 600;
    color: var(--ss-text-dark);
    margin-bottom: 0.5rem;
    line-height: 1.4;
}

.help-gate-sub {
    font-size: 1rem;
    color: var(--ss-text-muted);
    margin-bottom: 1.5rem;
}

.help-required {
    color: var(--ss-red);
    font-weight: 600;
}

.help-gate-actions {
    margin-top: 1.5rem;
}

.help-choice-cards {
    display: flex;
    flex-wrap: wrap;
    gap: 1rem;
    justify-content: flex-start;
    margin-bottom: 0.5rem;
}

.help-choice-card {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-width: 140px;
    padding: 1.25rem 2rem;
    border: 2px solid var(--ss-border);
    border-radius: 12px;
    background: var(--ss-white);
    cursor: pointer;
    transition: border-color 0.2s, background 0.2s, box-shadow 0.2s;
    font-family: poppins-semibold, poppins, sans-serif;
    font-size: 1.0625rem;
    font-weight: 500;
    color: var(--ss-text);
}

.help-choice-card:hover {
    border-color: var(--ss-text-muted);
    background: #fafafa;
}

.help-choice-card.selected {
    border-color: var(--ss-red);
    background: rgba(214, 39, 40, 0.08);
    color: var(--ss-red);
    font-weight: 600;
    box-shadow: 0 0 0 1px var(--ss-red);
}

.help-choice-card-label {
    pointer-events: none;
}

.help-radio-group {
    display: flex;
    flex-wrap: wrap;
    gap: 1rem;
}

.help-radio-option {
    display: inline-flex;
    align-items: center;
    padding: 0.75rem 1.25rem;
    border: 2px solid var(--ss-border);
    border-radius: 8px;
    background: var(--ss-white);
    cursor: pointer;
    transition: border-color 0.2s, background 0.2s;
}

.help-radio-option:hover {
    border-color: var(--ss-text-muted);
}

.help-radio-option input {
    margin: 0 0.5rem 0 0;
    cursor: pointer;
}

.help-radio-option input:checked + .help-radio-label,
.help-radio-option:has(input:checked) {
    font-weight: 600;
}

.help-radio-option:has(input:checked) {
    border-color: var(--ss-red);
    background: rgba(214, 39, 40, 0.06);
}

.help-radio-label {
    font-family: poppins-semibold, poppins, sans-serif;
    font-size: 1rem;
    color: var(--ss-text);
    cursor: pointer;
}

.help-stop-panel .step-label {
    color: var(--ss-text-dark);
}

.help-stop-panel a {
    color: var(--ss-red);
    font-weight: 600;
}

.help-stop-panel a:hover {
    text-decoration: underline;
}

.help-message-block {
    background: transparent;
    border: none;
    border-radius: 0;
    box-shadow: none;
    width: 100%;
    margin: 0;
    padding: 1.5rem 0;
}

.help-message-block h1 {
    font-family: poppins-semibold, poppins, sans-serif;
    font-size: 1.375rem;
    font-weight: 600;
    color: var(--ss-text-dark);
    margin-bottom: 1rem;
}

.help-message-block p {
    font-size: 1rem;
    margin-bottom: 0.875rem;
    color: var(--ss-text);
}

.help-message-block a {
    color: var(--ss-red);
    font-weight: 600;
}

.help-message-block a:hover {
    text-decoration: underline;
}

.form-card .step-label {
    font-family: poppins-semibold, poppins, sans-serif;
    font-size: 34px;
    font-weight: 700;
    color: #c5050c;
    margin-top: 0.5rem;
    margin-bottom: 1.5rem;
}

.form-card .step-title {
    font-size: 1.1rem;
    font-weight: 600;
    color: var(--ss-text);
    margin-bottom: 1.25rem;
}

.form-card .step-subtext {
    font-size: 24px;
    font-weight: 400;
    color: var(--ss-text);
    margin: 0 0 1rem;
    line-height: 1.5;
}

.form-card .form-label {
    font-weight: 500;
    color: var(--ss-text);
}

.form-card .mb-3 {
    margin-top: 0.25rem;
    margin-bottom: 2rem;
}

.form-card .form-control,
.form-card .form-select {
    font-family: poppins-semibold, poppins, sans-serif;
    font-size: 1.0625rem;
    padding: 1rem 1.125rem;
    min-height: 56px;
    border-radius: 10px;
    border: 1px solid #000;
    background: #fff;
    color: #000;
    width: 70%;
    box-sizing: border-box;
}

.form-card .form-select {
    width: 100%;
    min-height: 56px;
    padding: 1rem 2.75rem 1rem 1.125rem;
    cursor: pointer;
    appearance: none;
    background-color: #fff;
    color: #000;
    font-size: 1.0625rem;
    border: 1px solid #000;
    border-radius: 12px;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.15);
    background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='14' height='14' viewBox='0 0 12 12'%3E%3Cpath fill='%23000' d='M6 8L1 3h10z'/%3E%3C/svg%3E");
    background-repeat: no-repeat;
    background-position: right 1rem center;
}

.form-card .form-select:focus {
    outline: none;
    border-color: #000;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.15);
    background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='14' height='14' viewBox='0 0 12 12'%3E%3Cpath fill='%23000' d='M6 4L1 9h10z'/%3E%3C/svg%3E");
}

.form-card .form-select option {
    background: #fff;
    color: #000;
    padding: 0.5rem 0.75rem;
    font-size: 1rem;
}

.form-card .form-select option:hover,
.form-card .form-select option:focus {
    background: var(--ss-red);
    color: #fff;
}

.form-card .form-control:focus {
    border-color: var(--ss-red);
    box-shadow: 0 0 0 2px rgba(214, 39, 40, 0.2);
    outline: none;
}

.form-card .form-control::placeholder {
    color: #000;
}

.form-card .custom-select {
    position: relative;
    width: 70%;
}

.custom-select-native {
    position: absolute !important;
    width: 1px !important;
    height: 1px !important;
    padding: 0 !important;
    margin: -1px !important;
    overflow: hidden !important;
    clip: rect(0, 0, 0, 0) !important;
    border: 0 !important;
    opacity: 0 !important;
}

.custom-select-trigger {
    width: 100%;
    min-height: 56px;
    padding: 1rem 2.75rem 1rem 1.125rem;
    text-align: left;
    cursor: pointer;
    appearance: none;
    background-color: #fff;
    color: #000;
    font-family: poppins-semibold, poppins, sans-serif;
    font-size: 1.0625rem;
    border: 1px solid #000;
    border-radius: 12px;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.15);
    background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='14' height='14' viewBox='0 0 12 12'%3E%3Cpath fill='%23000' d='M6 8L1 3h10z'/%3E%3C/svg%3E");
    background-repeat: no-repeat;
    background-position: right 1rem center;
}

.custom-select.open .custom-select-trigger {
    background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='14' height='14' viewBox='0 0 12 12'%3E%3Cpath fill='%23000' d='M6 4L1 9h10z'/%3E%3C/svg%3E");
}

.custom-select-list {
    position: absolute;
    top: calc(100% + 2px);
    left: 0;
    right: 0;
    margin: 0;
    padding: 0;
    list-style: none;
    background: #fff;
    border: 1px solid #000;
    border-radius: 12px;
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.15);
    max-height: 280px;
    overflow-y: auto;
    z-index: 100;
    display: none;
}

.custom-select.open .custom-select-list {
    display: block;
}

.custom-select-option {
    padding: 0.75rem 1rem;
    font-family: poppins-semibold, poppins, sans-serif;
    font-size: 1rem;
    color: #000;
    background: #fff;
    cursor: pointer;
}

.custom-select-option:hover {
    background: var(--ss-red);
    color: #fff;
}

.form-card textarea.form-control {
    min-height: 160px;
    width: 70%;
    padding: 1rem 1.125rem;
}

.form-card .char-count {
    font-size: 0.875rem;
    color: var(--ss-text-muted);
    margin-top: 0.25rem;
}

.form-card .btn-primary,
.form-card .btn-continue {
    background: #000;
    border: none;
    color: #fff;
    font-weight: 700;
    font-size: 1.0625rem;
    padding: 1.125rem 2.5rem;
    min-height: 54px;
    border-radius: 10px;
    text-transform: uppercase;
    letter-spacing: 0.02em;
}

.form-card .btn-primary:hover,
.form-card .btn-continue:hover {
    background: #222;
    border-color: #222;
    color: var(--ss-btn-primary-text);
}

.form-card .btn-back {
    background: #fff;
    border: 1px solid #000;
    color: #000;
    font-weight: 700;
    font-size: 1.0625rem;
    padding: 1.125rem 2.5rem;
    min-height: 54px;
    border-radius: 10px;
    text-transform: uppercase;
    letter-spacing: 0.02em;
}

.form-card .btn-back:hover {
    background: #f5f5f5;
    border-color: var(--ss-btn-primary-bg);
    color: var(--ss-btn-primary-bg);
}

.form-card .btn-start {
    background: var(--ss-btn-primary-bg);
    border: 1px solid var(--ss-btn-primary-bg);
    color: var(--ss-btn-primary-text);
    font-weight: 600;
    font-size: 0.9375rem;
    padding: 0.75rem 1.75rem;
    border-radius: 50px;
}

.form-card .btn-start:hover {
    background: #222;
    border-color: #222;
    color: var(--ss-btn-primary-text);
}

.help-footer-note {
    text-align: center;
    font-size: 0.9375rem;
    color: var(--ss-text-muted);
    margin-top: 1rem;
}

.btn-interest-form {
    display: block;
    max-width: 320px;
    margin: 1.5rem auto 2rem;
    background: var(--ss-red);
    color: var(--ss-white);
    border: 2px solid var(--ss-white);
    font-weight: 700;
    font-size: 0.875rem;
    padding: 0.75rem 1.5rem;
    border-radius: 50px;
    text-align: center;
    text-decoration: none;
    box-shadow: 0 2px 8px rgba(227, 27, 35, 0.3);
}

.btn-interest-form:hover {
    background: var(--ss-red-dark);
    color: var(--ss-white);
}

.chat-btn {
    position: fixed;
    bottom: 1.5rem;
    right: 1.5rem;
    background: #e5e5e5;
    color: var(--ss-text);
    border: 1px solid #ccc;
    font-size: 0.875rem;
    font-weight: 500;
    padding: 0.5rem 1rem;
    border-radius: 50px;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.1);
    z-index: 1000;
}

.step-panel {
    display: none;
}

.step-panel.active {
    display: block;
}

.form-actions {
    display: flex;
    align-items: center;
    gap: 1rem;
    margin-top: 2.25rem;
}

.form-actions--row {
    justify-content: flex-start;
}

.form-actions--primary-only {
    justify-content: flex-start;
}

.form-card .form-control.is-invalid,
.form-card .form-select.is-invalid,
.custom-select-trigger.is-invalid {
    border-color: var(--ss-red);
}

.form-card .help-field-error {
    display: block;
    margin-top: 0.25rem;
}

.help-success-panel {
    width: 100%;
    padding: 0;

    margin-bottom: 3rem;
    margin-top: 3rem;
}

.help-success-panel .help-success-block {
    background: #c9eef5;
    border-radius: 12px;
    border: 2px solid #b4d6dc;
    box-shadow: none;
    width: 90%;
    margin: 0;
    padding: 2.5rem 2.5rem 3.5rem;
    text-align: left;
    box-sizing: border-box;
}

.help-success-panel .help-success-title {
    font-family: poppins-semibold, poppins, sans-serif;
   font-weight: 700;
    color: #c5050c;
    margin: 0 0 0.5rem;
    line-height: 1.3;
}

.help-success-panel .help-success-subtext {
    font-size: 1.1rem;
    font-weight: 600;
    color: #000;
    margin: 0 0 0.75rem; 
}

.help-success-panel .help-success-details {
    margin-bottom: 0.75rem;
    padding-top: 25px;
    text-align: left;
}

.help-success-panel .help-success-details div {
    font-size: 21px;
    font-weight: normal;
    color: #000;
    margin-bottom: 0.35rem;
    line-height: 1.4;
}

.help-success-panel .help-success-details div:last-child {
    margin-bottom: 0;
}

.help-success-panel .help-success-details strong {
    color: #000;
    font-size: 21px;
    font-weight: 700;
    padding-right: 8px;
}

.help-success-panel .help-success-note {
    margin: 0 0 0.75rem;
    font-size: 0.875rem;
    color: #333;
    line-height: 1.5;
}

.help-success-panel .help-success-note:empty {
    display: none;
}

.help-success-panel .btn-return {
    margin-top: 0.75rem;
    background: #000;
    border: 1px solid #000;
    color: #fff;
    font-weight: 600;
    font-size: 0.9375rem;
    padding: 0.75rem 1.75rem;
    border-radius: 50px;
    text-transform: uppercase;
    letter-spacing: 0.02em;
}

.help-success-panel .btn-return:hover {
    background: #222;
    border-color: #222;
    color: #fff;
}
.pl-65{
    padding-left: 65px;
}
.help-faq {
    width: 100%;
    padding: 5rem 0 5rem;
    background: var(--ss-section-white);
}

.help-faq-title {
    font-family: poppins-semibold, poppins, sans-serif;
    font-size: 42px;
    font-weight: 600;
    color: #c5050c;
    margin-bottom: 1.25rem;
    line-height: 1.3;
    text-align: left;
    max-width: 60%;
}

.help-faq-row {
    display: flex;
    flex-wrap: wrap;
    gap: 1.5rem;
    align-items: stretch;
}

.help-faq-col-left {
    flex: 1 1 50%;
    min-width: 280px;
    display: flex;
    flex-direction: column;
}

.help-faq-col-right {
    flex: 1 1 40%;
    min-width: 260px;
    display: flex;
    justify-content: center;
    align-items: center;
}

.help-faq-image {
    width: 70%;
    max-width: 100%;
    object-fit: cover;
    border-radius: 2px;
    border: 1px solid var(--ss-card-border);
}

@media (max-width: 767px) {
    .help-faq-col-left,
    .help-faq-col-right {
        flex: 1 1 100%;
    }
    .help-faq-col-left {
        order: 1;
    }
    .help-faq-col-right {
        order: 2;
    }
    .help-faq-image {
        display: none;
    }
}

.help-faq-list {
    display: flex;
    flex-direction: column;
    gap: 0.5rem;
}

.help-faq-item {
    background: #E0F4F7;
    border: 1px solid #000000;
    border-radius: 1px;
    overflow: hidden;
}

.help-faq-question {
    width: 100%;
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 0.75rem;
    padding: 1.3rem 1.3rem;
    background: none;
    border: none;
    font-family: poppins-semibold, poppins, sans-serif;
    font-size: 18px;
    font-weight: 500;
    color: var(--ss-text-dark);
    text-align: left;
    cursor: pointer;
}

.help-faq-question:hover {
    background: rgba(255, 255, 255, 0.4);
}

.help-faq-chevron {
    flex-shrink: 0;
    width: 10px;
    height: 10px;
    border-right: 2px solid var(--ss-text-dark);
    border-bottom: 2px solid var(--ss-text-dark);
    transform: rotate(45deg);
    margin-top: -4px;
    transition: transform 0.2s ease;
}

.help-faq-item.is-open .help-faq-chevron {
    transform: rotate(-135deg);
    margin-top: 2px;
}

.help-faq-answer {
    padding: 1rem 1rem 1rem 1rem;
    border-top: 1px solid rgba(0, 0, 0, 0.15);
    background: #E0F4F7;
    font-weight: normal;
}

.help-faq-answer p {
    margin: 0;
    padding: 0 0 0 0;
    font-size: 0.9375rem;
    line-height: 1.6;
    color: var(--ss-text);
}

.help-faq-answer p:first-child {
    padding-top: 0.25rem;
}

.message-card {
    background: var(--ss-form-bg);
    border-radius: 12px;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.06);
    max-width: 600px;
    margin: 2rem auto;
    padding: 2rem;
}

.message-card h1 {
    font-size: 1.5rem;
    font-weight: 700;
    color: var(--ss-red);
    margin-bottom: 1.25rem;
}

.message-card p {
    font-size: 1rem;
    margin-bottom: 1rem;
    color: var(--ss-text);
}

.message-card a {
    color: var(--ss-red);
    font-weight: 600;
}

.message-card a:hover {
    text-decoration: underline;
}

.btn-return {
    background: var(--ss-btn-primary-bg);
    color: var(--ss-btn-primary-text);
    border: 2px solid var(--ss-btn-primary-bg);
    font-family: poppins-semibold, poppins, sans-serif;
    font-weight: 600;
    font-size: 0.9375rem;
    padding: 0.625rem 1.5rem;
    border-radius: 8px;
    text-decoration: none;
    display: inline-block;
    margin-top: 0.5rem;
    cursor: pointer;
}

.btn-return:hover {
    background: #222;
    color: var(--ss-btn-primary-text);
    border-color: #222;
}

.success-card {
    background: var(--ss-form-bg);
    border-radius: 12px;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.06);
    max-width: 560px;
    margin: 2rem auto;
    padding: 2rem;
}

.success-card h1 {
    font-size: 1.5rem;
    font-weight: 700;
    color: var(--ss-red);
    margin-bottom: 0.5rem;
}

.success-card .subtext {
    font-size: 1rem;
    color: var(--ss-text-muted);
    margin-bottom: 1.5rem;
}

.success-details {
    font-size: 1rem;
    margin-bottom: 0.75rem;
}

.success-details strong {
    color: var(--ss-text);
}

.success-note {
    margin-top: 1.5rem;
    padding-top: 1.25rem;
    border-top: 1px solid #e0e0e0;
    font-size: 0.9375rem;
    color: var(--ss-text-muted);
}

.help-review {
    width: 100%;
    padding: 5rem 0 5rem;
    background: var(--ss-section-white);
    text-align: center;
}

.help-review-title {
    font-family: poppins-semibold, poppins, sans-serif;
    font-size: 1.5rem;
    font-weight: 700;
    color: #B22222;
    margin-bottom: 0.35rem;
    line-height: 1.3;
}

.help-review-subtext {
    font-size: 0.9375rem;
    font-weight: 400;
    color: var(--ss-text-dark);
    margin-bottom: 1.5rem;
}

.help-review-form {
    text-align: center;
    max-width: 820px;
    margin-left: auto;
    margin-right: auto;
}

.help-review .form-control {
    font-family: poppins-semibold, poppins, sans-serif;
    font-size: 1rem;
    padding: 0.75rem 1rem;
    border-radius: 12px;
    border: 1px solid #555;
    background: var(--ss-white);
}

.help-review .form-control:focus {
    border-color: #B22222;
    box-shadow: 0 0 0 2px rgba(178, 34, 34, 0.2);
    outline: none;
}

.help-review .form-control::placeholder {
    color: var(--ss-placeholder);
}

.help-review textarea.form-control {
    min-height: 120px;
    border-radius: 12px;
}

.help-review .char-count {
    font-size: 0.875rem;
    color: var(--ss-text-muted);
    margin-top: 0.25rem;
}

.help-review .help-field-error {
    color: var(--ss-text-muted);
    text-align: left;
    display: block;
}

.help-review-stars {
    display: flex;
    flex-wrap: nowrap;
    justify-content: center;
    gap: 2rem;
    margin-bottom: 1.5rem;
}

.help-review-star-group {
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 0.35rem;
    flex-shrink: 0;
}

@media (max-width: 640px) {
    .help-review-stars {
        flex-wrap: wrap;
        justify-content: center;
    }
}

.help-review-star-label {
    font-size: 0.9375rem;
    font-weight: 500;
    color: var(--ss-text-dark);
}

.help-review-star-row {
    display: flex;
    gap: 0.25rem;
    align-items: center;
}

.help-review-star {
    width: 32px;
    height: 32px;
    padding: 0;
    border: none;
    background: transparent;
    cursor: pointer;
    font-size: 1.75rem;
    line-height: 1;
    color: #9ca3af;
    -webkit-appearance: none;
    appearance: none;
}

.help-review-star::before {
    content: "☆";
    display: block;
}

.help-review-star:hover {
    color: #d1d5db;
}

.help-review-star.filled,
.help-review-star.filled:hover {
    color: var(--ss-star);
}

.help-review-star.filled::before {
    content: "★";
}

.help-review-actions {
    margin-top: 1.5rem;
}

.btn-review-submit {
    background: #B22222;
    border: 1px solid #B22222;
    color: var(--ss-white);
    font-weight: 700;
    font-size: 1rem;
    padding: 0.75rem 2rem;
    border-radius: 12px;
}

.btn-review-submit:hover {
    background: #9a1d1d;
    border-color: #9a1d1d;
    color: var(--ss-white);
}

.help-dispatch {
    position: relative;
    width: 100%;
    padding: 4rem 0 2.5rem;
    background: var(--ss-section-alt);
}

.help-dispatch-bg-layers {
    position: absolute;
    left: 0;
    top: 0;
    width: 100%;
    height: 100%;
    pointer-events: none;
    z-index: 0;
}

.help-dispatch-color-underlay {
    position: absolute;
    left: 0;
    top: 0;
    width: 100%;
    height: 100%;
    background-color: var(--ss-section-alt);
}

.help-dispatch-content {
    position: relative;
    z-index: 1;
}

.help-dispatch-title {
    font-family: poppins-semibold, poppins, sans-serif;
    font-size: 42px;
    font-weight: 700;
    color: black;
    margin-bottom: 0.5rem;
    text-align: center;
}

.help-dispatch-note {
    font-size: 20px;
    color: var(--ss-text);
    margin-bottom: 1.5rem;
    text-align: center;
    font-weight: normal;
}

.help-dispatch-search-wrap {
    text-align: center;
    margin-bottom: 3.25rem;
}

.help-dispatch-search {
    font-family: poppins-semibold, poppins, sans-serif;
    font-size: 1rem;
    padding: 0.75rem 1.25rem;
    border-radius: 9999px;
    border: 1px solid #000;
    background: var(--ss-white);
    width: 100%;
    max-width: 420px;
    margin: 0 auto;
    display: block;
}

.help-dispatch-search::placeholder {
    color: #000;
}

.help-dispatch-search:focus {
    outline: none;
    border-color: var(--ss-text-dark);
    box-shadow: 0 0 0 2px rgba(0, 0, 0, 0.1);
}

.help-dispatch-grid {
    --dispatch-card-size: 292px;
    display: grid;
    grid-template-columns: repeat(3, var(--dispatch-card-size));
    justify-content: center;
    gap: 1.5rem;
}

.help-dispatch-card {
    --width: 292px;
    --height: 292px;
    position: relative;
    width: var(--width);
    height: var(--height);
    border-radius: 0px;
    overflow: hidden;
    box-sizing: border-box;
    display: flex;
    flex-direction: column;
    justify-content: space-between;
    border: 2px solid #fff;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.15);
    padding: 1rem 1.25rem 1.5rem;
}

.help-dispatch-card-bg,
.help-dispatch-card-overlay {
    position: absolute;
    inset: 0;
    width: 100%;
    height: 100%;
    box-sizing: border-box;
    display: block;
}

.help-dispatch-card-bg {
    background-size: cover;
    background-position: center;
    background-repeat: no-repeat;
    background-color: #374151;
    filter: brightness(0.6);
}

.help-dispatch-card-overlay {
    background: linear-gradient(to bottom, rgba(0,0,0,0.45) 0%, rgba(0,0,0,0.82) 100%);
}

.help-dispatch-card-city {
    position: relative;
    z-index: 1;
    font-family: poppins-semibold, poppins, sans-serif;
    font-size: 1.65rem;
    font-weight: 700;
    color: var(--ss-white);
    text-transform: uppercase;
    letter-spacing: 0.03em;
    padding: 0.25rem 0 0.5rem;
    text-align: center;
    text-shadow: 0 1px 3px rgba(0,0,0,0.6);
    top: 40%;
}

.help-dispatch-card-status {
    position: relative;
    z-index: 1;
    text-align: center;
    padding: 13px 13px;
    margin: 0px 0px;
    border-radius: 9999px;
    border: 1px solid rgba(255, 255, 255, 0.9);
    align-self: center;
    line-height: 1em;
    min-width: 238px;
    min-height: 85px;
    display: flex;
    flex-direction: column;
    justify-content: center;
    align-items: center;
}

.help-dispatch-status-label {
    display: block;
    font-family: poppins-semibold, poppins, sans-serif;
    font-size: 18px;
    font-weight: 600;
    color: var(--ss-white);
    text-transform: uppercase;
    letter-spacing: 0.02em;
    white-space: nowrap;
}

.help-dispatch-status-sub {
    display: block;
    font-size: 13px;
    font-weight: normal;
    color: rgba(255, 255, 255, 0.95);
    margin-top: 0.15rem;
    white-space: nowrap;
    letter-spacing: -0.01em;
}

.help-dispatch-status--no-snow {
    background: #1e3a5f;
    border: 4px solid white;
}

.help-dispatch-status--active {
    background: #276749;
    border: 4px solid white;
}

.help-dispatch-status--delay {
    background: #b45309;
    border: 4px solid white;
}

@media (max-width: 1000px) {
    .help-dispatch-grid {
        grid-template-columns: repeat(2, var(--dispatch-card-size, 292px));
        justify-content: center;
    }
}

@media (max-width: 680px) {
    .help-dispatch-grid {
        grid-template-columns: var(--dispatch-card-size, 292px);
        justify-content: center;
    }
}

.help-footer {
    width: 100%;
    padding: 2rem 0;
    background: #c5050c;
    color: #fff;
    text-align: center;
}

.help-footer-copyright {
    font-family: poppins-semibold, poppins, sans-serif;
    font-size: 14px;
    line-height: 1.6;
    color: #fff;
    margin: 0;
    text-align: center;
    max-width: 32em;
    margin-left: auto;
    margin-right: auto;
}

.help-footer-inner {
    max-width: 1320px;
    margin: 0 auto;
    padding: 0 1.5rem;
}

.help-footer-line {
    border: 0;
    height: 1px;
    background: #fff;
    margin: 0 0 1rem;
}

.help-footer-logo {
    display: flex;
    justify-content: center;
    align-items: center;
    margin-bottom: 1rem;
}

.help-footer-logo-link {
    display: inline-block;
    text-decoration: none;
}

.help-footer-logo-img {
    display: block;
    width: 255px;
    height: auto;
    max-height: 145px;
    object-fit: cover;
}

.help-footer-cta {
    font: normal normal normal 28px / 1.375em poppins-semibold, poppins, sans-serif;
    font-weight: 600;
    color: #fff;
    text-transform: uppercase;
    letter-spacing: 0.02em;
    margin: 0 0 2rem;
}

.help-footer-columns {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 2rem;
    text-align: left;
    margin-bottom: 2.5rem;
}

.help-footer-heading {
    font-family: poppins-semibold, poppins, sans-serif;
    font-size: 1.375rem;
    font-weight: 800;
    color: #A3D9F6;
    text-transform: uppercase;
    letter-spacing: 0.02em;
    text-decoration: underline;
    margin: 0 0 1rem;
}

.help-footer-text {
    font-family: poppins-semibold, poppins, sans-serif;
    font-size: 1.0625rem;
    font-weight: 800;
    color: #fff;
    margin: 0 0 0.5rem;
    line-height: 1.5;
}

.help-footer-link {
    color: #FFFFFF;
    text-decoration: underline;
    font-weight: 800;
}

.help-footer-link:hover {
    color: #e0e0e0;
}

.help-footer-dropdowns {
    display: flex;
    flex-direction: column;
    gap: 0.5rem;
    margin-bottom: 1rem;
}

.help-footer-select {
    width: 100%;
    max-width: 200px;
    padding: 0.5rem 2rem 0.5rem 0.75rem;
    font-family: poppins-semibold, poppins, sans-serif;
    font-size: 0.9375rem;
    color: #000;
    background: #fff;
    border: 1px solid #000;
    border-radius: 4px;
    appearance: none;
    background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 12 12'%3E%3Cpath fill='%23000' d='M6 8L1 3h10z'/%3E%3C/svg%3E");
    background-repeat: no-repeat;
    background-position: right 0.5rem center;
}

.help-footer-copy {
    font-family: poppins-semibold, poppins, sans-serif;
    font-size: 0.8125rem;
    color: #fff;
    margin: 0;
    line-height: 1.6;
    text-align: center;
}

@media (max-width: 767px) {
    .help-footer-columns {
        grid-template-columns: 1fr;
        text-align: center;
    }
    .help-footer-col-towns .help-footer-dropdowns {
        align-items: center;
    }
    .help-footer-select {
        margin-left: auto;
        margin-right: auto;
    }
}

@media (max-width: 992px) {
    .help-container {
        padding-left: 1.25rem;
        padding-right: 1.25rem;
    }
    .help-hero-inline h1 {
        font-size: 2rem;
        max-width: 100%;
        line-height: 1.3;
    }
    .help-hero-inline .subtext {
        font-size: 1.125rem;
        max-width: 100%;
        line-height: 1.45;
    }
    .help-form-area .form-card {
        width: 100%;
        padding: 2rem 1.5rem;
    }
    .form-card .form-control,
    .form-card .form-select {
        width: 60%;
        min-height: 52px;
        padding: 0.875rem 2.5rem 0.875rem 1rem;
        cursor: pointer;
        appearance: none;
        background-color: #fff;
        color: #000;
        font-size: 1.0625rem;
        border: 1px solid #000;
        border-radius: 12px;
        box-shadow: 0 2px 8px rgba(0, 0, 0, 0.15);
    }
    .form-card textarea.form-control {
        width: 100%;
    }
    .help-faq-title {
        font-size: 1.75rem;
        max-width: 100%;
        line-height: 1.3;
    }
    .help-dispatch-title {
        font-size: 1.75rem;
        line-height: 1.3;
    }
    .help-dispatch-note {
        font-size: 1rem;
        line-height: 1.45;
    }
}

@media (max-width: 768px) {
    body {
        font-size: 1.0625rem;
        line-height: 1.55;
    }
    .help-container {
        padding-left: 1.25rem;
        padding-right: 1.25rem;
        max-width: 100%;
    }
    .help-banner {
        font-size: 1.125rem;
        padding: 1rem 1rem;
        line-height: 1.4;
    }
    .help-header {
        padding: 1.25rem 0;
    }
    .help-header-inner {
        flex-direction: row;
        align-items: center;
        justify-content: space-between;
    }
    .help-header-right {
        margin-left: auto;
    }
    .help-header .brand {
        font-size: 1.125rem;
        line-height: 1.2;
    }
    .help-header .tagline {
        font-size: 1.125rem;
    }
    .btn-become-customer {
        padding: 0.625rem 1.25rem;
        font-size: 1.0625rem;
    }
    .help-hero-inline {
        min-height: 120px;
        padding-top: 2.25rem;
        padding-bottom: 1.5rem;
    }
    .help-hero-inline h1 {
        font-size: 2rem;
        max-width: 100%;
        line-height: 1.35;
    }
    .help-hero-inline .subtext {
        font-size: 1.125rem;
        max-width: 100%;
        line-height: 1.5;
        margin-top: 0.75rem;
    }
    .help-form-card-wrap {
        margin-top: 1.5rem;
        margin-bottom: 1.5rem;
    }
    .help-form-area .form-card {
        padding: 1.75rem 1.25rem;
        width: 100%;
        max-width: 100%;
    }
    .form-card .step-label {
        font-size: 1.2rem;
        line-height: 1.35;
    }
    .form-card .step-title {
        font-size: 1.0625rem;
    }
    .form-card .step-subtext {
        font-size: 1rem;
    }
    .form-card .form-control,
    .form-card .form-select {
        font-size: 1.0625rem;
        min-height: 52px;
        width: 100%;
        max-width: 100%;
    }
    .form-card .custom-select {
        width: 100%;
    }
    .form-card .btn-continue,
    .form-card .btn-back,
    .form-card .btn-return {
        font-size: 1.0625rem;
        padding: 0.75rem 1.25rem;
    }
    .help-success-panel .help-success-block {
        width: 100%;
        padding: 1.75rem 1.25rem 2rem;
    }
    .help-success-panel .help-success-details div,
    .help-success-panel .help-success-details strong {
        font-size: 1.0625rem;
    }
    .help-success-panel .help-success-title {
        font-size: 1.5rem;
    }
    .help-success-panel .help-success-subtext,
    .help-success-panel .help-success-details,
    .help-success-panel .help-success-note {
        font-size: 1.0625rem;
    }
    .help-stop-panel .step-label,
    .help-stop-panel .step-title,
    .help-stop-panel p {
        font-size: 1.0625rem;
    }
    .help-faq-title {
        font-size: 1.625rem;
        max-width: 100%;
        line-height: 1.35;
    }
    .help-faq-question {
        font-size: 1.125rem;
        padding: 1.125rem 1.25rem;
        line-height: 1.4;
    }
    .help-faq-answer p {
        font-size: 1.0625rem;
    }
    .help-faq-col-left {
        order: 1;
    }
    .help-faq-col-right {
        order: 2;
    }
    .help-faq-image {
        display: none;
    }
    .help-dispatch {
        padding: 2rem 0;
    }
    .help-dispatch-title {
        font-size: 1.625rem;
        line-height: 1.35;
    }
    .help-dispatch-note {
        font-size: 1.0625rem;
        line-height: 1.45;
    }
    .help-dispatch-search {
        max-width: 100%;
        font-size: 1.0625rem;
    }
    .help-dispatch-card-city {
        font-size: 1.5rem;
        top: 50%;
    }
    .help-dispatch-status-label {
        font-size: 1rem;
    }
    .help-dispatch-status-sub {
        font-size: 0.875rem;
    }
    .help-review {
        padding: 3.5rem 0;
    }
    .help-review-title {
        font-size: 1.375rem;
        line-height: 1.35;
    }
    .help-review-subtext {
        font-size: 1rem;
        line-height: 1.45;
    }
    .help-review-stars {
        gap: 1.25rem;
    }
    .help-footer {
        padding: 1.75rem 0;
    }
    .help-footer-cta {
        font-size: 1.5rem;
    }
    .help-footer-heading {
        font-size: 1.25rem;
    }
    .help-footer-text {
        font-size: 1.0625rem;
    }
    .help-footer-copyright {
        font-size: 1rem;
        line-height: 1.5;
    }
}

@media (max-width: 480px) {
    body {
        font-size: 1rem;
        line-height: 1.55;
    }
    .help-container {
        padding-left: 1rem;
        padding-right: 1rem;
        max-width: 100%;
    }
    .help-banner {
        font-size: 0.9rem;
        padding: 0.875rem 1rem;
        line-height: 1.4;
        text-align: center;
    }
    .help-banner a {
        font-family: poppins-semibold, poppins, sans-serif;
    }
    .help-header .brand {
        font-size: 1rem;
        line-height: 1.2;
    }
    .help-header .tagline {
        font-size: 0.9375rem;
    }
    .btn-become-customer {
        font-size: 0.875rem;
        padding: 0.5rem 0.75rem;
    }
    .help-header-right {
        gap: 0.5rem;
    }
    .help-hero-inline {
        min-height: auto;
        padding-top: 1.75rem;
        padding-bottom: 1.25rem;
    }
    .help-hero-inline h1 {
        font-size: 1.75rem;
        max-width: 100%;
        line-height: 1.35;
        margin-bottom: 0.5rem;
    }
    .help-hero-inline .subtext {
        font-size: 1rem;
        max-width: 100%;
        line-height: 1.5;
        margin-top: 0.5rem;
    }
    .help-form-area .form-card {
        padding: 1.25rem 1rem;
        border-radius: 8px;
        width: 100%;
        max-width: 100%;
    }
    .form-card .step-label {
        font-size: 1.125rem;
        line-height: 1.35;
    }
    .form-card .step-title {
        font-size: 1rem;
    }
    .form-card .step-subtext {
        font-size: 0.9375rem;
    }
    .form-card .form-control,
    .form-card .form-select {
        padding: 0.75rem 1rem;
        font-size: 1rem;
        width: 100%;
        max-width: 100%;
        line-height: 1.4;
    }
    .form-card textarea.form-control {
        width: 100%;
    }
    .form-card .custom-select,
    .custom-select {
        width: 100%;
    }
    .form-card .btn-continue,
    .form-card .btn-back,
    .form-card .btn-return {
        font-size: 1rem;
        padding: 0.75rem 1rem;
    }
    .form-actions {
        flex-direction: column;
        align-items: stretch;
        gap: 0.75rem;
    }
    .form-actions .btn {
        width: 100%;
    }
    .form-actions--row {
        flex-direction: column;
    }
    .form-actions--row .btn-back {
        order: 2;
    }
    .form-actions--row .btn-continue {
        order: 1;
    }
    .help-success-panel .help-success-block {
        width: 100%;
        padding: 1.25rem 1rem 1.5rem;
    }
    .help-success-panel .help-success-details div,
    .help-success-panel .help-success-details strong {
        font-size: 1rem;
    }
    .help-success-panel .help-success-title {
        font-size: 1.375rem;
    }
    .help-success-panel .help-success-subtext,
    .help-success-panel .help-success-details,
    .help-success-panel .help-success-note {
        font-size: 1rem;
    }
    .help-stop-panel .step-label,
    .help-stop-panel .step-title,
    .help-stop-panel p {
        font-size: 1rem;
    }
    .help-faq-title {
        font-size: 1.375rem;
        max-width: 100%;
        line-height: 1.35;
    }
    .help-faq-question {
        font-size: 1.0625rem;
        padding: 1rem 1.125rem;
        line-height: 1.4;
    }
    .help-faq-answer p {
        font-size: 1rem;
    }
    .help-faq-col-left {
        order: 1;
    }
    .help-faq-col-right {
        order: 2;
    }
    .help-faq-image {
        display: none;
    }
    .help-dispatch-grid {
        --dispatch-card-size: 1fr;
        grid-template-columns: 1fr;
        gap: 1rem;
    }
    .help-dispatch-card {
        width: 100%;
        max-width: 100%;
        height: auto;
        aspect-ratio: 1;
        margin-left: auto;
        margin-right: auto;
    }
    .help-dispatch-card-city {
        font-size: 1.25rem;
        padding: 0.5rem 0.5rem 0.25rem;
        line-height: 1.3;
    }
    .help-dispatch-card-status {
        margin: 0 0.5rem 0.75rem;
        padding: 0.5rem 0.75rem;
        min-width: 200px;
    }
    .help-dispatch-status-label {
        font-size: 0.9375rem;
        line-height: 1.3;
    }
    .help-dispatch-status-sub {
        font-size: 0.8125rem;
        line-height: 1.3;
    }
    .help-dispatch-title {
        font-size: 1.375rem;
        line-height: 1.35;
    }
    .help-dispatch-note {
        font-size: 1rem;
        line-height: 1.45;
    }
    .help-dispatch-search {
        font-size: 1rem;
    }
    .help-review-title {
        font-size: 1.25rem;
        line-height: 1.35;
    }
    .help-review-subtext {
        font-size: 0.9375rem;
        line-height: 1.45;
    }
    .help-review-stars {
        flex-direction: column;
        align-items: center;
        gap: 1rem;
    }
    .help-review .form-control {
        font-size: 1rem;
        line-height: 1.4;
    }
    .help-footer {
        padding: 1.25rem 0;
    }
    .help-footer-cta {
        font-size: 1.25rem;
    }
    .help-footer-heading {
        font-size: 1.125rem;
    }
    .help-footer-text {
        font-size: 1rem;
    }
    .help-footer-copyright {
        font-size: 0.9375rem;
        line-height: 1.5;
    }
}